PRIVACY POLICY
1. SCOPE OF THE PERSONAL DATA PROTECTION POLICY
This data protection policy applies to any data processing that takes place when browsing our web pages, interacting with them or with our social media profiles, in which KAVE HOME, S.L.U. has an official presence.
Likewise, this policy shall apply to any internal procedures involving the collection of personal data, whether by means of paper documentation or any other means used by the entity.
When we refer to "Platform", we generally mean all channels, whether digital or in-person, through which you can interact with us.
2. DATA CONTROLLER AND DATA PROTECTION OFFICER
In compliance with the provisions of EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, we inform you that the personal data you provide us with shall be processed by:
KAVE HOME, S.L.U. (hereinafter "Kave Home")
TAX ID: B-55159271
C/Tallers 14, Girona (17410)
Telephone: +34 900 897 980
E-mail: cliente@kavehome.com
Kave Home acts as the Data Controller of your personal data, which includes data you provide directly and those that may be generated by browsing, interacting or using the services offered.
The Personal Data Protection Officer (DPO) is the person responsible for monitoring and ensuring the fundamental right to personal data protection, and for guaranteeing compliance with the regulations in force in this area.
If you think your personal data have not been processed in accordance with the regulations and/or if you wish to contact the DPO, you can send an e-mail to: security@kavehome.com.
At Kave Home we are fully committed to complying with current personal data protection legislation. We have therefore adopted a privacy culture that is based on transparency, fairness and lawfulness, specific and legitimate purposes, data minimisation, accuracy and updating, limited storage periods and data security.
3. TYPES OF PERSONAL DATA
At Kave Home, we process your personal data based on the products, services or functionalities you use at any given time. As appropriate, we may need to process different categories of data, such as:
- Identifying data: (e.g. name, surname, postal address, email, ID number, telephone number, contact details, date of birth, and voice).
- Financial and transactional information: (e.g. payment details, purchase information, returns and refunds).
- Browsing and connection data: (e.g. IP address, cookies, browsing history).
- Data related to your tastes and preferences: (e.g. favourite items, saved lists or styles visited).
When we request your personal data to access any service or functionality of our website or shop, we will inform you which data are mandatory. If you choose not to provide them, we may not be able to provide you with certain services or complete your purchase.
We may also collect certain information automatically through technologies such as cookies or, in some cases, via third parties who interact with you on our behalf (e.g. if they send you a gift card or an order).
To provide personal data, you must be at least 14 years of age or, failing that, have sufficient legal capacity to enter into a contract.
4. PURPOSES FOR PROCESSING, LEGITIMATE BASIS FOR PROCESSING YOUR PERSONAL DATA AND STORAGE PERIODS
Depending on how you interact with us, we will process your data for the following purposes:
4.1. To manage user registration, purchases and contracting of services
Purpose: When you register with our Platform, we will process your personal data to identify you as a user and to allow you access to the functionalities, products and services exclusive to registered accounts.
We will also use your information to manage the purchase process and contracting of products and services offered by Kave Home. This includes processing payment, delivery of the products, issuing of corresponding invoices and management of possible returns, exchanges, possible complaints and/or incidents related to your orders or contracted services. In addition, we may send you satisfaction surveys to ask your opinion and improve your shopping experience.
To guarantee the security of transactions and to protect both the user and Kave Home against improper use of the Platform, we may activate mechanisms for the prevention, detection and control of suspicious or potentially fraudulent behaviour. These mechanisms may apply, for example, during the purchase or return process or in the general use of our functionalities. If potentially fraudulent transactions or anomalous behaviour that may be indicative of fraud are detected, these actions may lead to consequences such as the temporary or permanent blocking of the transaction and even the cancellation of the user's account.
This processing is also based on compliance with the legal obligations applicable to fraud prevention and the protection of our systems and users.
Legitimation: The legitimacy for processing your data to create a user account is based on your consent, as well as the need to execute the contractual relationship established between you and Kave Home when placing orders through the Platform.
With regard to sending satisfaction surveys, the legal basis that legitimises such processing is the legitimate interest of Kave Home, in accordance with the provisions of article 6.1.f) of the GDPR, to evaluate and improve the quality of the service offered.
In addition, we consider that Kave Home has a legitimate interest in carrying out the necessary checks to prevent and detect possible fraud or misuse of the Platform. In this regard, we expressly inform you that, in accordance with the provisions of the GDPR, Kave Home has previously carried out an internal proportionality assessment to ensure that our legitimate interests prevail over your fundamental rights and freedoms. This assessment ensures that processing operations based on legitimate interest do not adversely affect your interests, fundamental rights or individual freedoms.
We inform you that you do not need be registered as a user to make a purchase on our Platform. You may purchase products as a guest by providing only the data necessary to process the order, send the shipment and comply with the legal obligations arising from the transaction.
Storage: Your data will be kept for as long as your account is active or we have a contractual relationship with you. This includes using our Platform to make purchases, contract services or make payments without registration. Once the relationship has ended or the transaction has been completed, we will store the data for the legally required time periods (tax, accounting or processing complaints), and then securely delete or anonymise it.
4.2. Special programmes and partnerships
We offer different programmes and spaces for collaboration with professionals, content creators or those interested in job opportunities, each with specific purposes and different legitimisations:
- Work with us: Your curriculum vitae, applications and cover letters shall be processed for the purpose of managing our job vacancies. This processing is based on the consent you give when you apply to participate in our recruitment processes.
- Collaborate with us/Join us: If you contact us for a collaboration or to participate in the Kave Affiliates programme, we will process your data for the purpose of managing your collaboration as an influencer or brand ambassador. This processing is also legitimised by your consent.
- KAVE Partner/KAVE PRO: The data provided in this context shall be used to establish and manage a professional or commercial relationship with you. This processing is based on your consent, the need to execute a contract and our legitimate interest in maintaining effective business relations.
- Suppliers: The data collected through the "Suppliers" section shall be processed in order to manage commercial relations, on the basis of the consent given when filling in the corresponding form.
Storage: Candidate information and CVs will be kept for a maximum of 2 years from when they are received, unless you inform us otherwise.
In the case of business relationships or active collaborations, the data will be kept for the duration of the relationship or as long as there is a need to keep the data for legal or contractual reasons.
4.3. Marketing and commercial communications (newsletter)
Purpose: We process your personal data to send you personalised commercial communications through different channels, such as email, SMS or instant messaging, provided you have given your consent to receive them.
If you have subscribed to our newsletter, we will use your data to manage your subscription and keep you informed about news that may be of interest to you. This may include information about our products and services, exclusive content such as guides or articles, invitations to events, special promotions, raffles or contests, and more.
Legitimation: The legal basis for processing your personal data to send you commercial communications is the express consent you have given us by subscribing to our newsletter or by agreeing to receive such communications.
In the case of professional customers with whom we have a prior contractual relationship, it will not be necessary to obtain their specific consent to send out commercial communications, provided such communications are related to products or services similar to those that were the object of the initial contract. This practice is based on Kave Home's legitimate interest in keeping its customers informed of relevant news that may be of interest to them, within the framework of the existing commercial relationship.
You may revoke your consent at any time and request to not be sent commercial communications easily and free of charge. To do so, you may use the link provided for this purpose at the end of all of our communications, do so directly via your user profile or send a specific request by e-mail to: cliente@kavehome.com. Your cancellation request will be processed within 72 hours of receipt.
Storage: Your data will be kept for as long as you keep your subscription active. If you request to unsubscribe, we will delete or block it in accordance with the regulations in force.
4.4. Participation in events and promotions
Purpose: We process your personal data to manage your registration and participation in exclusive events, special promotions or campaigns organised by Kave Home.
We will use your data to confirm your attendance at events organised by Kave Home, send you relevant information about promotions, activities or dynamics linked to the event, and communicate with you before, during and after the event, if necessary.
Legitimation: The legal basis for this processing is the data subject's express consent, which is clearly granted when filling in the registration form on the website or scanning a QR code in the shop.
Storage: Data will be kept for the time needed to manage your participation and to handle with any claims, after which the legal limitation periods shall apply.
4.5. Gift card management
Purpose: We process the personal data necessary to manage the full purchase, delivery and redemption process for gift cards purchased through our Platform.
The data is used exclusively to process the purchase made by the buyer, to send (where applicable) the gift card to the indicated recipient, and to manage the use and redemption of the card in accordance with the stipulated conditions.
Legitimation: The processing of the data is based on execution of the contract arising from the gift card purchase, and on the fulfilment of the conditions of use accepted by the buyer upon completing the purchase.
In any case, the buyer undertakes to inform the gift card recipient about the processing of their personal data in accordance with this policy. This ensures transparency and compliance with the data protection regulations in force.
Storage: The buyer's and recipient's data will be kept for as long as they are necessary to manage the card and comply with legal and fiscal obligations.
4.6. Interior design services
Purpose: To offer a comprehensive and quality experience when hiring our interior design service, we process your personal data with the maximum guarantees of confidentiality and in accordance with current legislation.
Your data will be used to manage and improve the interior design service hiring process, to coordinate the execution of the project (communication with the client, planning of visits, deliveries, etc.) and to process the payments associated with the service.
Legitimation: The processing of the data is based on execution of the contract arising from purchase of the service, and on your express consent, given by voluntarily providing your data on the relevant form.
Storage: Your data will be kept for the duration of the service and thereafter for as long as necessary to meet legal liabilities.
4.7. Customer service and service improvement
Purpose: At Kave Home we only process the personal data that is essential to effectively handle your request, query or demand, always ensuring appropriate and proportional processing.
If you choose to contact our Customer Service team via a social network chat service, some of your personal data, such as your name, username or email address, may be automatically imported from your account on the platform.
In addition, please note that the information you share in the chat may also be accessible to the provider, and shall be subject to its own privacy policies and terms of use.
If you contact us by telephone, the call may be recorded to guarantee good customer service.
These recordings are used exclusively for the purposes of quality control, internal training, continuous service improvement and, if necessary, as evidence in the management of incidents or resolution of possible disputes.
Legitimation: The legal basis for this processing is Kave Home's legitimate interest in ensuring efficient and professional service, identifying opportunities to improve the customer experience, ensuring adequate traceability of interactions with users, and objective support in the event of complaints or disagreements.
Storage: The recordings will be kept for a period limited to six months. Unless legal circumstances justify a longer period, they shall only be accessible to authorised personnel and shall not be used for purposes other than those stated herein. All technical and organisational measures necessary to protect their confidentiality shall be implemented.
4.8. Management of the whistleblower channel
Purpose: Kave Home provides its employees, collaborators and other stakeholders with a confidential whistleblower channel that allows any irregularity, breach of regulations or behaviour contrary to the company's ethical, legal and integrity principles to be reported anonymously or not.
This channel is part of Kave Home's commitment to transparency, corporate responsibility and ethical culture at all levels of the organisation.
The data is collected through the whistleblower channel form, which offers the option to make anonymous reports. For complaints that are not anonymous, the first name, surname, e-mail address and incident details will be processed. In anonymous reports, only the incident details will be collected, the whistleblower’s personal details will not be collected.
Legitimation: The processing of personal data related to the whistleblower channel is based on compliance with legal obligations regarding compliance and crime prevention, as well as the legitimate interest of Kave Home in detecting, preventing and correcting possible risks, irregularities or internal offences. This interest includes communicating data to the company responsible for the implementation and technical maintenance of the digital whistleblower channel, which acts as the data processor.
Storage: The data will be kept only for as long as it is necessary for the purpose of handling and investigating the complaint. The data may then be blocked or anonymised, in accordance with the law.
4.9. Financing of purchases
Purpose: If you request financing when making your purchase through our Platform, Kave Home may act as data processor, collecting and transferring your personal data to Banco Cetelem, S.A.U., a financial entity that shall assume the role of data controller from the moment it receives said information and which shall apply its own privacy policies, which you may consult at: https://www.cetelem.es/proteccion-de-datos.
The purpose of this data processing is to comprehensively manage your financing request, which may involve the following: verification of the apparent authenticity of the identity documentation submitted, transmission of the necessary information to Banco Cetelem, S.A.U., so it may assess the application and, where appropriate, approve the financing and facilitate signing and execution of the financing contract if the transaction is accepted.
Legitimation: The processing of personal data is legitimised by the execution of pre-contractual measures at the request of the interested party, or the formalisation of the financing contract, with Banco Cetelem, S.A.U. as the recipient of the data and the data controller having received said data.
Storage: The data will be kept while your application is being assessed. If approved, Banco Cetelem, S.A.U. will keep the data according to its own terms and privacy policies, becoming the data controller from the moment the data is received.
4.10. Website browsing and usability analysis
We use cookies and similar technologies to collect information about how you use our website, the sections you visit, the functions you use and the actions you perform in order to improve your user experience.
In addition, we analyze browsing behavior in aggregate to implement general improvements to the functioning of the site, and we also use individual data to offer you personalized recommendations and carry out targeted marketing campaigns. For more information, please see our Cookie Policy.
5. POSTING OF PHOTOS OR VIDEOS ON THE WEBSITE OR SOCIAL MEDIA
Whether you are an employee, customer or user, we shall always request your express, clear, informed and unequivocal consent before posting photographs or videos on our website or social media in which you appear.
In the case of minors under 14 years of age, this consent must be granted by their parents or legal guardians.
The processing of images or videos shall be limited exclusively to the purpose for which consent has been given.
Kave Home would like to remind you that, unless you have a valid legal representation, you may not use the identity of another person or provide the personal data of third parties. You should therefore provide only your own personal data, ensuring that they are adequate, relevant, up to date, truthful and accurate.
6. RECIPIENTS OF YOUR PERSONAL DATA
At Kave Home we process your personal data with the utmost confidentiality. We only share them with third parties when this is necessary for the proper performance of our services, compliance with our legal obligations or where you have given us your consent.
Under no circumstances shall data be transferred to third parties, unless there is a legal obligation to do so.
To fulfil the purposes described in this Privacy Policy, it may be necessary to grant access to your personal data to entities of the Kave Home Group (such as Julià Grup Furniture Solutions, S.L. and Vilur Capital, S.L.), as well as to third party providers who act as data processors and who provide us with essential support services for the operation and improvement of our activity, such as:
- Technology service providers: web maintenance, hosting, technical support, database management, software and applications.
- Digital service providers: CRM, web analytics, search engines, review management, personalisation tools and marketing automation.
- Advertising and marketing agencies and suppliers: for campaign management, social media, performance measurement and direct communication with you.
- Logistics and transport providers: to deliver your products or promotional materials.
- Payment platforms and financial services: to securely manage payments and returns.
- Collaborating financial institutions.
- Affiliate platforms: technology companies that assist us in managing the affiliate and influencer programme.
- Our franchise shops: when we need to coordinate service provision through a partner shop, such as an interior design service.
- Technical provider of the whistleblower channel, as well as entities in charge of investigating and resolving complaints (such as lawyers, auditors or competent authorities).
- Legal, police, prosecutorial or administrative authorities.
- Regulatory and supervisory bodies.
- Public entities when required by law, in the framework of investigations, litigation or legal proceedings.
To ensure service efficiency and continuity, some of our service providers are located outside the European Economic Area (EEA). In these cases, we inform you that your personal data is transferred with due guarantees, in compliance with the provisions of the applicable regulations. To this end, we use appropriate legal and technical measures, e.g., signing the
Standard Contractual Clauses (SCCs) approved by the European Commission and, where necessary, the implementation of supplementary measures to reinforce information security and confidentiality. In any case, the circumstances of the transfer shall be assessed in advance and additional technical, organisational and contractual measures shall be implemented where necessary. The selected providers offer sufficient guarantees to ensure an adequate level of personal data protection in accordance with the GDPR.
If you would like more information about the international transfer of your data, you may contact us at any time through our customer service channel.
In the event of a merger, acquisition, split or transfer of assets, your data may be transferred to the new owners or successors of Kave Home, subject to appropriate safeguards.
7. SECURITY OF YOUR PERSONAL DATA
KAVE Home, S.L.U. ensures the absolute confidentiality and privacy of the personal data collected and therefore has adopted essential security measures to prevent the alteration, loss, unauthorised processing or access and thus guarantee its integrity and security.
The User undertakes to make diligent use of their username and password and not provide these to third parties, and undertakes to inform Kave Home as soon as possible and in any case within two days of any theft, loss or risk of access by third parties to their username.
Furthermore, we would like to inform you that Kave Home collaborates with secure payment platforms that comply with the highest standards of financial data protection and PCI-DSS regulations. All payments are made via encrypted connections, guaranteeing the confidentiality of the sent information.
8. YOUR PERSONAL DATA RIGHTS AND HOW TO EXERCISE THEM
In accordance with current personal data protection legislation, as a data subject, you have the following rights in relation to your personal data:
- Right of access: you may obtain confirmation as to whether Kave Home processes your personal data, and you may access said data and certain information about its processing.
- Right of rectification: you may request that we correct or update your personal data if they are inaccurate, incomplete or out of date.
- Right to erasure ("right to be forgotten"): you may request that we delete your personal data when, among other reasons, they are no longer necessary for the purposes for which they were collected. This right may be limited by legal storage obligations.
- Right to restriction of processing: you may ask us to restrict the processing of your personal data in certain circumstances, for example, while the accuracy of the data is being verified or if you have objected to their processing.
- Right to object: you may object to the processing of your personal data on grounds relating to your particular situation. Kave Home may justify the need for further processing on legitimate grounds.
- Right to data portability: you may request that your personal data be provided to you in a structured, commonly used and machine-readable format or that we transfer it directly to another controller, provided the processing is based on your consent or a contract and is carried out by automated means.
- Right to withdraw consent: if the processing of your data is based on your consent, you may withdraw your consent at any time. This will not affect the lawfulness of the processing previously carried out.
You may exercise any of these rights by sending a request:
- By e-mail: cliente@kavehome.com or security@kavehome.com.
- By post: to the KAVE HOME, S.L.U., address indicating the subject "Personal Data".
To exercise their data protection rights, the data subject should clearly indicate which right they wish to exercise, on which personal data they wish to exercise it, and include their full name, a valid means of contact and any additional information that may allow their request to be properly processed.
To protect your privacy and ensure data security, Kave Home may request additional information to help reasonably verify your identity, especially in cases where there may be reasonable doubts as to your identity. This verification may be carried out by means of already available data or, if strictly necessary, by requesting supporting documentation, such as a partial copy of your ID document or other equivalent means.
We also inform you that you may submit a complaint with the relevant supervisory authority.
9. LANGUAGE
This privacy policy is available in multiple languages in order to adapt to the languages of the various users who may access the website. If any doubts arise in the interpretation or contradictions between versions, the Spanish privacy policy shall always be the governing document for the purposes of interpretation.
10. UPDATING YOUR PERSONAL DATA
It is important that the personal data you provide to Kave Home is accurate and up to date. You are responsible for communicating any changes or modifications to your data to guarantee the correct provision of the services offered through the Platform.
You may update your personal data directly from within your user profile, or by contacting us at security@kavehome.com. Kave Home shall not be liable for any consequences arising from the inaccuracy or failure to update the data provided by the user.
11. CHANGES TO THE PRIVACY POLICY
Kave Home reserves the right to make changes to this Privacy Policy at any time to adapt it to new legislation, changes in the services offered or improvements in personal data management.
You shall be notified of any relevant changes in reasonable time so you can review the new terms. We recommend periodically reviewing this Privacy Policy to stay informed of how we process and protect your data.
If you have any questions about any changes, you may contact us at security@kavehome.com.
12. RECOMMENDATIONS FOR SOCIAL MEDIA USE
At Kave Home we understand the importance of social media as a platform for the visibility and diffusion of our products and services. However, it is important that you keep the following considerations in mind when interacting with us on our social media channels:
The main objective of Kave Home's presence on social media is to increase visibility and outreach for the products and services we offer. The social media managed by Kave Home is not under our control, and the information you post will be accessible to other users of those platforms.
Social media networks allow for interaction between users, so Kave Home reserves the right to remove any content posted by third parties that violate the law, incite to said violation, or that contain messages that violate the dignity of persons or institutions. Kave Home shall also be able to block or report the profiles of authors of such messages.
In this regard, users who interact with Kave Home on social media undertake to: (i) avoid publishing content that does not meet the requirements of truthfulness, public interest and respect for the dignity of persons (not to engage in conduct that violates the principle of non-discrimination on grounds of sex, race, religion, ideology or other personal or social circumstances, as well as to respect the privacy, honour and self-image of persons. The user shall be solely responsible for the truthfulness and legality of the content they publish) and (ii) Shall not record or post videos or images without consent: The user must avoid recording or posting images, videos or any other type of audiovisual content without the express consent of those concerned.
1. Recommendations for responsible social media use:
- Please review and read the terms of use and privacy policy for each social network at the time of registration.
- Become familiar with the privacy settings and controls offered by the platform.
- Enable the privacy settings of your social media profile appropriately.
- Avoid posting excessive information about your personal and family life.
- Be careful when posting audiovisual and graphic content, especially if it includes images from third parties.
- Do not provide other people's data without their prior consent.
2. Social media profiles managed by Kave Home:
- Facebook: https://www.facebook.com/kavehome
- Instagram: https://www.instagram.com/kavehome
- Twitter: https://twitter.com/kavehome
- Pinterest: https://www.pinterest.es/KaveHomeES/
- YouTube: https://www.youtube.com/channel/UCkbUprLFVAiV1UlauFZTYRg
- LinkedIn: https://www.linkedin.com/company/kave-home
By interacting with Kave Home on these platforms, you agree to the terms and conditions and privacy policies of each social network.
Date of update:[*] May 2025